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Shipping Policy

Shipping Policy

Great art takes time, so does shipping - but you always get beautiful art

Each Paint By Numbers kit (particularly from our independent artists) needs to be made on demand as you order. Once a kit is ordered, we make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice. 

For example, if you chose the International Air Saver Shipping method, delivery will take from 2 to 5 weeks

All other express shipping methods usually take 3 to 10 days. But please consider 5 more business days for our exclusive series made by independent artists.

If your order hasn't arrived after 60 days, please contact us at support@craft-ease.com. We will make sure to make it up for you.

Important Note about Exclusive Series Our Exclusive Series of Craft-Ease Paint By Numbers Kits are made in collaboration with independent artists. For each order you place, they get paid for their hard work. These kits are custom made for each order. It takes 4 to 5 working days to make these beautiful Paint By Numbers Kits before we can ship it to you. So take that into account as an additional delivery time even if you ordered Expedited or Express.  

Order Tracking  

All the order shipments are followed with a tracking code. As soon as you place your order you will receive a confirmation e-mail. This means that we have received your order in our system and authorized your credit card for purchase.  

You will receive tracking information by email once your order has shipped. 

Once received, you can track your order here with the tracking code of your order.