Great art takes time, so does shipping - then you always get beautiful art!
Each Paint By Numbers kit needs to be made on-demand as you order. When you order a kit, we have to make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice.
- Processing Time: our designers and artists need time to produce each piece - expect from 7 to 10 business working days
Time frame = Processing time + shipping lead time:
So how long should you expect in total?
- International Air Saver - from 4 to 7 weeks
- Express Shipping Methods - From 2 to 4 weeks **Not available between January 20th and 31st, 2020**
We strive to get your art tools to you as soon as possible, in fact, sooner than the above stated times whenever we can. We however do not have any control over the speed of shipment by delivery service providers nor the process and time line of custom clearance. They also have peak traffic that we have no control of. Please anticipate delays for orders placed in November and December.
It is not uncommon that the parcels are held by the customs for transit between 2 and 5 weeks particularly during peak delivery periods.
All the order shipments can be traced with a tracking code. As soon as you place your order you will receive a confirmation email. This means that we have received your order in our system and authorized your credit card for purchase.
You will then receive tracking information by email once your order is getting produced prior to shipping out.
Once received, you can track your order here with the tracking code of your order.
What to do if my parcel hasn't reached me within the normal time frame?
If your order hasn't arrived after 60 days, please contact us at firstname.lastname@example.org. We will take immediate remedial actions.
Important note regarding Craft-Ease Exclusive Series
Our Exclusive Series Paint By Numbers Kits are created in collaboration with independent artists. For each order you place, they get paid for their hard work. And we thank you for that.