Return Policy
Our Return Guarantee
Customer satisfaction is our priority. If you are not satisfied with your products, you may return it within 10 days of shipment for a credit. The returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition.
If you need to return your product, please contact Craft-Ease Customer Service department via e-mail (support@craft-ease.com). We will provide you with the instruction to return your product.
EXCEPTIONS Note that returns for credit are only available for regular priced items. DISCOUNTED OR SALES ITEMS CANNOT BE REFUNDED OR EXCHANGED. Not all items are eligible for a return. Please contact us if you need confirmation before your order.
If your order qualifies for a return, you will get a credit minus any restocking fees, shipping and handling charges that can only be redeemed on our website upon receipt of the return goods:
- The customer is responsible for all the shipping costs to return the product.
- Shipping fees from the initial delivery to customer will not be refunded. If the product was sent with free shipping, the cost associated with this initial shipping will be charged as well.
- Depending on the product, a restocking fee from 15 to 35% will be charged for all returned products.
Steps to return your products:
- Contact Craft-Ease first via email Support@Craft-Ease.com
- Craft-Ease will provide the instruction to return the product
- Product must be unused, undamaged and in its original packaging (with all parts and manuals initially included) in resalable conditions
- Wrap the item securely and include the proof of purchase in the package.
- Keep the original tracking number of the returned package
- Include the order number on the label of the shipment
*We strongly suggest that you purchase an insurance as we are not responsible for lost merchandise through return shipment.