Craft-Ease™ 10 Paintbrushes Set
Feeling like you need a better range of paintbrushes to complete your masterpiece? If you're serious about painting and want to perfect your art, you will need every single shape and size of this paintbrush set. Create the right effect with the right brush!
- Length: About 18cm
- Hair Material: Nylon
- Handle Material: Wooden
- Product used: watercolor, gouache, oil painting, acrylic painting, for drawing
Great art takes time, so does shipping - then you always get beautiful art!
Note regarding COVID-19
In light of the current pandemic of the COVID-19, the normal operation of all couriers around the world has been affected, this includes our courier partners. While all shipments still arrive safely, there are unexpected delays of delivery.
We apologize for the inconvenience, and we will continue to ensure that you get your relaxing experience while prioritizing the safety of all workers who contribute to the safe delivery of your order.
Each Paint By Numbers kit needs to be made on-demand as you order. When you order a kit, we have to make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice.
- Processing Time: our designers and artists need time to produce each piece - expect around 7 business working days
Time frame = Processing time + shipping lead time:
So how long should you expect in total?
- International Air Saver : from 3 to 7 weeks; often 3 to 5 weeks.
- International Express : from 2 to 4 weeks; often 14 days.
Depending on the location, custom clearances and the traffic of delivery service, the expected time frame to have the orders delivered varies. We strive to get your art tools to you as soon as possible, in fact, sooner than the above stated times whenever we can. We however do not have any control over the speed of shipment by delivery service providers nor the process and time line of custom clearance. They also have peak traffic that we have no control of. Please anticipate delays for orders placed in November and December.
It is not uncommon that the parcels are held by the customs for transit between 2 and 5 weeks particularly during peak delivery periods.
All the order shipments can be traced with a tracking code. As soon as you place your order you will receive a confirmation email. This means that we have received your order in our system and authorized your credit card for purchase.
You will then receive tracking information by email once your order is getting produced prior to shipping out.
Once received, you can track your order here with the tracking code of your order.
What to do if my parcel hasn't reached me within the normal time frame?
If your order hasn't arrived after 60 days, please contact us at email@example.com. We will take immediate remedial actions.
Important note regarding Craft-Ease Exclusive Series
Our Exclusive Series Paint By Numbers Kits are created in collaboration with independent artists. For each order you place, they get paid for their hard work. And we thank you for that.
Our Return Guarantee
Customer satisfaction is our priority. If you are not satisfied with your products, you may return it within 10 days of shipment for a credit. The returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition.
EXCEPTIONS Note that returns for refund or exchanges are only available for regular priced items. SALES OR CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED (except for defect). Not all items are eligible for a return. Please contact us if you need confirmation before your order.
If your order qualifies for a return, you will get a credit minus any restocking fees, shipping and handling charges that can only be redeemed on our website upon receipt of the return goods:
- The customer is responsible for all the shipping costs to return the product.
- Shipping fees from the initial delivery to customer will not be refunded. If the product was sent with free shipping, the cost associated with this initial shipping will be charged as well.
- Depending on the product, a restocking fee from 15 to 35% will be charged for all returned products.
Steps to return your products:
- Contact Craft-Ease first via email Support@Craft-Ease.com
- Craft-Ease will provide the instruction to return the product
- Product must be unused, undamaged and in its original packaging (with all parts and manuals initially included) in resalable conditions
- Wrap the item securely and include the proof of purchase in the package.
- Keep the original tracking number of the returned package
- Include the order number on the label of the shipment
*We strongly suggest you to purchase an insurance as we are not responsible for lost merchandise through return shipment.