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Great art takes time, so does shipping - but you always get beautiful art
Each Paint By Numbers kit (particularly from our independent artists) needs to be made on demand as you order. Once a kit is ordered, we make it in our art production and exhibition center in China. Once our artists have finished their job, we ship it with the shipping method of your choice.
For example, if you chose the International Air Saver Shipping method, delivery will take from 2 to 5 weeks.
All other express shipping methods usually take 3 to 10 days. But please consider 5 more business days for our exclusive series made by independent artists.
If your order hasn't arrived after 60 days, please contact us at email@example.com. We will make sure to make it up for you.
Important Note about Exclusive Series Our Exclusive Series of Craft-Ease Paint By Numbers Kits are made in collaboration with independent artists. For each order you place, they get paid for their hard work. These kits are custom made for each order. It takes 4 to 5 working days to make these beautiful Paint By Numbers Kits before we can ship it to you. So take that into account as an additional delivery time even if you ordered Expedited or Express.
All the order shipments are followed with a tracking code. As soon as you place your order you will receive a confirmation e-mail. This means that we have received your order in our system and authorized your credit card for purchase.
You will receive tracking information by email once your order has shipped.
Once received, you can track your order here with the tracking code of your order.
Our Return Guarantee
Customer satisfaction is our priority. If you are not satisfied with your products, you may return it within 10 days of shipment for a credit or exchange. The returned item must be unused, fully functional, undamaged and in its original packaging in resalable condition.
If you need to return your product, please contact Craft-Ease Customer Service department via e-mail (firstname.lastname@example.org). We will provide you with a Return Authorization number (RA), the directions and the address to return your product.
EXCEPTIONS Note that returns for refund or exchanges are only available for regular priced items. SALES OR CLEARANCE ITEMS CANNOT BE REFUNDED OR EXCHANGED (except for defect). Not all items are eligible for a return. Please contact us if you need confirmation before your order.
If your order qualifies for a return, you will either get a credit that can only be redeemed on our website; or an exchange minus any restocking fees, shipping and handling charges:
- The customer is responsible for all the shipping costs to return the product.
- Shipping fees from the initial delivery to customer will not be refunded. If the product was sent with free shipping, the cost associated with this initial shipping will be charged as well.
- Depending on the manufacturer, a restocking fee from 15 to 35% will be charged for all returned products.
Steps to return your products:
- Contact Craft-Ease first
- Craft-Ease will provide a Return Authorization number (RA) and the address to return the product to.
- Product must be unused, undamaged and in its original packaging (with all parts and manuals initially included) in resalable conditions
- Wrap the item securely and include the proof of purchase in the package.
- Keep a tracking number of the returned package
- Include the RA number on the label of the shipment
*We strongly suggest you to purchase an insurance as we are not responsible for lost merchandise through return shipment. We recommend UPS.
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